Refund policy

Refund & Return Policy

At Heyday, all pieces are made to order and produced especially for each client. For this reason, we do not offer refunds, returns, or exchanges once an order has been confirmed.

We kindly ask clients to review all order details carefully before confirming, including product selection, dimensions, colors, finishes, fabrics, and any customization requests.

Upon receiving your order, please inspect the item carefully at the time of delivery. Any concerns related to visible damage or production defects must be reported immediately upon receipt, before signing or confirming acceptance of the delivery.

Once the order has been received and accepted, Heyday will not be responsible for any damage, changes, or claims reported afterwards.

In the unlikely case of a production defect or damage caused during delivery, the issue will be reviewed by our team, and Heyday reserves the right to repair, replace, or resolve the matter at its discretion.

Please note that handmade and custom-produced items may include slight variations in color, texture, finish, or size. These natural variations are part of the character of the piece and are not considered defects