Terms of service

Terms of Service

Welcome to Heyday. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before confirming your purchase.

1. Orders & Confirmation

All Heyday pieces are made to order and produced especially for each client.

Once an order is placed, one of our team members will contact you to confirm the order details, including product selection, dimensions, colors, finishes, fabrics, quantities, customization requests, production timeline, and payment details.

An order is considered confirmed only after all details have been approved and the required down payment has been received.

Clients are responsible for reviewing all order details carefully before confirmation. Once an order is confirmed, changes may not be possible. Any requested changes will be reviewed by the Heyday team and may be subject to additional charges or timeline adjustments.

2. Showroom Visits

Clients are welcome to visit our showroom to view our products, materials, finishes, fabrics, and available customization options before placing an order.

Showroom visits can help clients better understand the look, feel, scale, and finish of our products before confirming their purchase.

3. Customization

Many Heyday pieces can be customized in color, fabric, finish, or size depending on the product.

All customization requests must be confirmed in writing before production begins.

Please note that colors, textures, wood grains, fabrics, pottery, glazes, and handmade finishes may vary slightly from samples, images, or previous pieces. These variations are part of the character of handmade and custom-produced items and are not considered defects.

4. Payment Terms

Payments can be made through bank transfer, cash payment, or InstaPay.

A 70% down payment is required to confirm the order and begin production.

The remaining 30% balance is due upon order receipt.

Heyday reserves the right to hold order release until full payment has been completed.

5. Production Timeline

All Heyday items are pre-ordered and made especially for each client.

Production usually takes between 6 to 8 weeks from the date of down payment confirmation.

Timelines may vary depending on the product, quantity, customization details, material availability, supplier delays, production load, or circumstances beyond our control.

While Heyday always aims to complete orders within the estimated timeframe, production timelines are estimates and are not guaranteed.

6. Delivery & Installation

Delivery and installation are not included in the product price unless stated otherwise.

Delivery and installation charges vary depending on the client’s location, order size, item type, and any specific site requirements.

The final delivery and installation fees will be confirmed by the Heyday team before scheduling.

For more delivery-related details, please refer to our Shipping Policy.

7. Measurements & Access

Clients are responsible for making sure that the ordered items fit within their space and can pass through all required access points, including building entrances, apartment doors, elevators, staircases, corridors, and room openings.

Heyday will not be responsible if an item cannot be delivered or installed due to access limitations or incorrect measurements provided by the client.

8. Refunds, Returns & Exchanges

All Heyday items are made to order and produced especially for each client.

For this reason, we do not offer refunds, returns, or exchanges once an order has been confirmed.

In the unlikely case of a production defect or damage caused before or during delivery, the issue will be reviewed by our team. Heyday reserves the right to repair, replace, or resolve the matter at its discretion.

9. Handmade & Natural Variations

Heyday products may include handmade elements, natural materials, pottery, wood, fabrics, glazes, or custom finishes.

Slight variations in color, texture, grain, finish, size, or handmade details may occur. These variations are part of the natural character of the product and are not considered defects.

Product colors may also appear slightly different in photos, on screens, or under different lighting conditions.

10. Product Care & Usage

Clients are responsible for following the recommended care instructions for each item.

Heyday is not responsible for damage caused by misuse, improper cleaning products, incorrect handling, outdoor exposure if the item is not suitable for outdoor use, humidity, direct sunlight, accidents, or normal wear and tear.

11. Intellectual Property

All Heyday designs, images, product names, content, concepts, and creative materials are the property of Heyday.

They may not be copied, reproduced, manufactured, used, or shared for commercial purposes without written permission from Heyday.

12. Agreement

By confirming an order with Heyday, the client acknowledges that they have read, understood, and agreed to these Terms of Service.